Our Whistleblowing Hotline Service
Our clients require a service that is accessible, inclusive, compliant and secure.
Outsourcing your whistleblowing hotline service with Expolink helps you meet your corporate governance responsibilities, including those associated with the UK Bribery Act.
Mitigating risk with whistleblowing hotlines
Good intelligence is often the best defence against business malpractice.
For most organisations, there is no better information source than your own employees. But corrupt and illegal behaviour often goes undetected because employees fear the consequences of reporting them through existing internal channels.
Research suggests that employees place greater trust in a whistleblowing procedure which is not part of their company.
An independent whistleblowing hotline provider not only provides a mechanism for exposing systemic fraud, it also serves as a useful catalyst for capturing other corrupt practices, such as discrimination and bullying, which can have an equally debilitating effect on corporate performance and reputation.
Accessibility is key.
We offer live telephone reporting, email and secure web reporting systems 24/7/365. Our whistleblowing hotline service is available to client’s and client’s employees, suppliers, third parties and in some cases, family and friends.
Details of the reporting processes, langauge interpretation services and more can be found in our Whistleblowing Hotline Guide.
Global corporate governance and legislation can be tricky to navigate, so our expert team is here to guide you every step of the way.
Our service can help you comply with your responsibilities under the Bribery Act 2010, Sarbanes Oxley and other relevant data protection legislation, including any applications that are required (e.g CNIL).
What’s more, we stay in touch with our clients to advise on changes in legislation, best practice for internal and external processes, trends in corporate governance and more.
Our clients also receive bulletins to alert them to imminent changes in law and practice, followed up with a telephone consultation where appropriate.
And, to help ensure we stay ahead of the game on your behalf, we work closely with leading corporate governance bodies such as the Institute of Business Ethics and Institute of Chartered Secretaries and Accountants.
Learning From Your Whistleblowing Hotline Data
Expolink clients benefit from monthly comprehensive management reporting and benchmarking information.
We encourage clients to analyse their whistleblowing call volumes, the nature of the calls received and trends in individual territories to build up a true picture of how well their corporate governance program is working.
This approach also allows us to highlight any areas that need addressing. Such data supports investigations and ensures your audit processes reflect genuine business risks.
We also supply a benchmarking data showing trends by business type, reporting channels, anonymous reporting and more across all our clients. Only percentages are detailed and no individual clients or reports are disclosed.
Incident and Case Management Software
Knowing that you have all the information at your fingertips can mean the difference between a manageable concern and a serious problem.
That’s why we also offer market-leading Incident and Case Management Software to help consolidate this data and the insights it provides.
The software is specially designed to help effectively safeguard your business with real-time, end-to-end incident and case tracking – from call receipt through resource deployment, arrival and outcome.