Expolink Europe Limited was formed in January 1995 by David and Jackie Crook. Today, Expolink focuses on three core services: call handling and contact centres; whistleblowing hotlines and incident and case management software.
1995 – Expolink begins trading to provide its innovative external confidential whistleblowing hotline service to major corporations on a 24 hour, seven day a week basis.
1997 – the ownership of StaffCheck – a software solution developed by David and Jackie Crook to manage remote staff attendance in their contract cleaning business (that business being sold in 1998) was put into Expolink to establish the software division.
1998 – the Contact Centre service is born, initially as an out of hours message service but quickly specialising in mail order inbound call handling response, brochure fulfilment and emergency call-out response.
2000 – Expolink wins its first major mail-order client Scotts of Stow. Thirteen years on, (now renamed) Scotts & Co remains a major client.
2001 – Expolink acquires the Illingworth Partnership a specialist software provider of quality monitoring and hand-held data collection software to local authorities, NHS and major cleaning/FM companies.
2001 to 2007 – The company goes from strength to strength, winning major contracts in the public and private sectors. Expolink invests heavily in the development of further software solutions in response to clients demands for powerful and easy-to-use applications.
2005 – Expolink acquires the mail-order inbound call centre business of Aafax based in Exeter.
2010 – Expolink sells its workforce management software division to Innovise to enable it to focus on the contact centre services, incident and case management and whistleblowing hotlines.
2013 – Appointed European reseller for D3 Security Management Systems.
2014 – On May 1st 2014 Expolink Europe Limited acquired the entire share capital of InTouch MCS Limited, making InTouch a wholly owned subsidiary of Expolink.
2014 – David Crook and John Wilson, one of the ex-directors and owners of InTouch MCS Limited, set up a joint venture company InTouch (India) Limited to concentrate on the Indian whistleblowing hotline Market as it gets to grip with improving corporate governance. In May 2015, David transferred his 50% shareholding into Expolink Europe Limited making it a co-owned subsidiary of Expolink.
2015 – Expolink acquires new premises at 6 Greenways Business Park, comprising a 166-seat contact centre facility with space to provide a further 180 seats for either bureau or dedicated solutions. The move is a result of rapid growth and signifies another milestone in the company’s continued success. You can view photos of the new premises here.
Today Expolink has a diverse and ever-increasing network of global clients from both the public and private sectors. With over 200 employees, Expolink continues to grow at a rate in excess of 12% each year.