Meet the Team
A significant contributing factor to success is the people you surround yourself with. With this in mind Expolink has brought together a group of like-minded people from different business backgrounds with a wealth of experience in their chosen fields. Find out more about how we got where we are today by reading about our history.
You are very welcome to contact us individually to find you how we can help you and your business, or call our central hub on 01249 661600 or fill out the contact form below.
As experts in our field we also like to share our industry news and comment on Twitter so why not follow us?
If you are interested in joining the team please see our careers page for current opportunities.
David Crook – CEO and Founder
David graduated from the University of London with a BSc honours degree in Agriculture and spent the first few years of his career working for Ciba Geigy. The company provided him with a sound grounding in people management together with extensive experience of the operational mechanisms of large companies.
David left Ciba Geigy in 1984 to establish the first of three businesses. After considerable successes, the first two companies were sold, with the last one going to a major UK Plc. in January 1998. At that time it was amongst the top 1% of such operations in the UK, employing around 300 staff.
David’s areas of expertise include; outsourced contact centre solutions, corporate governance solutions, facilities management and mobile workforce solutions.
Jackie Crook – MD and Co-owner
Jackie is co-owner of Expolink Europe and became Managing Director in 2005. She has helped steer the Expolink Contact Centre growth from ten seats to 115 seats.
Jackie is passionate about providing excellent customer care and enjoys seeing the development of colleagues through the growth of the business. Her background experience of working in the NHS followed by a senior management role in the service industry has proved invaluable in the expansion of Expolink.
Dominic Mehta – Commercial Director
Dominic is a highly accomplished senior manager with over 25 years’ experience in relationship management, sales and business development in both B2B and B2C markets. This experience is complemented with broad operational management experience gained in customer service and contact centre environments across a variety of industries, including the highly regulated Financial Services market. Prior to joining Expolink, Dominic worked in a number of senior management positions for organisations such as Barclaycard, Lloyds TSB and Target Group.
Dominic’s areas of expertise include; outsourcing, relationship management, operational and contact centre management, business development and strategic planning.
Kate Hewitt – Finance Director
Prior to joining Expolink Europe, Kate spent six years working for a large wholesale newsagent in Bath where she completed her accountancy training. She later moved on to a property and construction company, also based in Bath, for a further seven years.
Kate joined Expolink Europe as Finance Director in 2001. She supervises a team of two; a Finance Manager and Finance Assistant who are charged with controlling the company purse strings.
Lesley Brooks – HR Manager
Lesley began her career in ‘food based’ roles; firstly as a nutritionist, then a food developer for some of the Whitbread brands in the UK and Germany. Whilst working at Whitbread her interest in human resources grew and lead to her holding HR positions for various brands, and finally HR Manager at Swindon Marriott. Lesley was the original HR Manager for the set-up of Thermae Bath Spa but left due to the delayed opening.
Lesley joined Expolink Europe as the first HR Manager and has been with the company for nearly seven years. Lesley heads up the HR function, supporting managers in industry practices, and ensures HR is up to date and consistent throughout the business. Lesley is a member of the CIPD.
Lesley is as active out of the office as she is within, and enjoys horse riding, cycling and walking.
Hilary Shepherd – Business Development Manager, Contact Centre
Hilary joined Expolink in November 2012 bringing with her considerable experience gained in the outsourced contact centre and marketing services industries. Prior to Expolink, she headed up a client service team at an international contact centre outsourcing business in Bristol. There she worked at a strategic level with clients in the financial services, automotive, retail sales, consumer services and public sector. During her career in outsourcing, Hilary has also worked in the procurement, recruitment and field marketing industries. Building and developing strong partnerships with clients by delivering a quality of customer service which exceeds expectations, has always been the motivation for Hilary’s career.
Hilary now manages sales and business development for the contact centre to assist in the continued successful growth of Expolink. With an innovative vision, Hilary aims to help clients modernise their service delivery using the latest contact centre technologies and digital interaction.
When spare time allows, Hilary enjoys world travel with an interest in local cultures and eco-tourism. She also tries to keep fit and believes maintaining a garden provides the best work-out!
Val Lodge – Global Sales Manager, Whistleblowing Hotline and Incident and Case Management
Val comes to Expolink Europe with a wealth of experience across a variety of business sectors. Val worked for the Granada Group for 11 years as a Commercial Manager, then enjoyed a spell in an estate agency as a Negotiator. Following this she worked in Field Support for Candy Kelco then devoted a total of 15 years to the further education sector (including four years as an Operations Manager for Learndirect). For the past five years Val has been working as an Area Sales Manager for Coffee Roaster and can now make a mean cappuccino or caramel latte!
Val’s interests are classic cars and horses and she enjoys an annual ski trip.
Carol Workman – Contact Centre Manager
A Contact Centre Manager with over 20 years’ experience, Carol has a proven record of success in building, managing and delivering outstanding call centre services. Carol originally worked as a Scientific Officer in South Wales before commencing her contact centre career with a direct insurance company in Bristol. From there she moved to a life insurance company to set up the outbound function, gaining a certificate in financial planning along the way. Carol has spent the last 11 years as Contact Centre Manager for a leading Bristol-based outsource company, growing the call centre from ten to 100 seats and expanding her experience working within highly regulated industries such as financial, government and utilities.
Carol brings to Expolink Europe a wealth of knowledge of managing a range of inbound, outbound and back office functions. Along with an interest in how technology can aid and enhance the customer offering, she is passionate about developing the call centre team and strives to achieve and maintain a learning and empowering work place.
Outside of work Carol has recently completed a round-the-world trip, taking in USA and Australia before returning via Hong Kong. She has also grown to like a range of sports including cricket, succumbing to the consensus of a very male household! To relax she likes nothing better than settling down with a good chick lit novel.
Kelly Colbourne – Client Care Team Manager
Kelly has been a valued colleague at Expolink since 2002. She began her career in the call centre as an operator and was soon promoted to Team Leader. Kelly later progressed to Expolink’s Client Care Team where she was again promoted to Client Care Team Manager, three years ago. Kelly manages a team of six who are responsible for account management, implementing new clients into the call centre, day-to-day client liaison, providing management reports and generally making sure the clients are looked after. Kelly excels at, and truly enjoys, customer service and proof of her commitment and love of Expolink is evident in her time with us.
Kelly enjoys reading a good book, watching scary movies (much to her husband’s annoyance and fear!), socialising with her friends and family, and – pre-children – exploring the world!
Triston Smith – IT Manager
Triston joined Expolink in 2006 as the IT Internal Support engineer and was later promoted to Systems Administrator with responsibility for the server and networking operations. He was further promoted to IT Manager in February 2012. Triston’s previous experience in retail customer service formed his belief in the importance of quality service provision and understanding customer requirements.
During his tenure at Expolink, Triston has gained extensive practical experience in many technologies and been involved in and managed projects in Virtualisation, PCI-DSS, Avaya phone systems, business continuity, SAAS and IT Service management as well as many other areas of ICT. Triston manages a team of three who are responsible for managing and maintaining Expolink’s IT services and in-house developed solutions, which include our own call recording and data capture solutions.
Triston has a strong belief in the advantages of utilising technology to understand customer’s needs and optimise user experience. He enjoys the continual challenge of new skills acquisition and developing Expolink’s services and environment.
Triston is a member of the BCS Chartered Institute for ICT.
Outside of Expolink, Triston works with local charitable groups including a local Fibromyalgia support group. He also enjoys walking, visiting places of historical interest, cinema and good food.
Kirsty Matthewson – Marketing Manager and Senior Copywriter
Kirsty Matthewson is Expolink’s Marketing Manager and Senior Copywriter. Prior to joining Expolink Kirsty worked in print and digital communications roles for organisations such as Autotrader Magazine, An Taisce (National Trust of Ireland) and Overload Media.
Kirsty manages marketing, web content and collateral for the three business sectors and ensures our clients and community are kept updated on industry news and company developments.
Kirsty has a keen interest in online and print communications and emerging technologies and is a truly committed holiday maker and music enthusiast.
Kate Hoxey – Project Manager
Kate Hoxey is Expolink Europe’s Case Management Project Manager. Kate has extensive experience in delivering large scale external and internal services projects to market leading organisations in a variety of sectors including retail, logistics, and utility services. Kate has assisted previous clients with implementing helpdesk systems, Mobile solutions through the use of PDA’s, Project Management Processes using Prince2 and ITIL, automated warehousing systems and a variety of logistical streamlining systems in order to help them better manage extensive and disparate operations.
Kate’s expertise will ensure our valued clients receive comprehensive project development from beginning to end. She will help define scope, goals and deliverables that mirror stakeholder objectives, and a solution that is on time and within budget.
Lucy Hiscock – Whistleblowing Hotline Executive
Lucy joins Expolink from a background in Sales and Client Services. She has extensive experience in a variety of business sectors including automotive, supply chain and telecommunications. For the past four years Lucy worked as part of the sales team for a local automotive company which became part of the global giant Continental Automotive. Prior to this she was part of the property team in Wincanton Logistics, dealing with a large client base implementing client warehousing requirements.
Lucy’s English Literature degree from Plymouth University has left her with a love of good books; she also enjoys some 4×4 off-road driving.